Orders are processed and shipped through our office in New Orleans, Louisiana, Monday-Friday, excluding national holidays, and Mardi Gras Day. Orders must be placed before 10am CST to be processed the same day. Orders placed after this time will be processed the following business day. While most orders are processed and shipped within 1 business day, occasionally an item will need to be sent from a retail location, which requires an additional 1-2 business days. All packages are shipped with tracking information.
Domestic shipping is free for retail orders of $200 or more. Enter the code VINTAGE in the coupon field during checkout. Only one coupon code may be used per purchase.
When calculating your delivery date, exclude the day the order was placed (if after 10am CST), weekends, and holidays; account for business days only, please. The same applies to ground and express deliveries. If you have specific delivery needs such as overnight with Saturday delivery, there is an additional charge for that service and special arrangements will need to be made. Please call us at 1-888-818-DIVA for all special shipping requests.
Contiguous 48 US states ship via UPS
Delivered Monday-Friday, and Saturday for an extra fee. We have four flat rate shipping options:
$13 Ground: Transit time is typically 1-5 business days. Free for orders of $200 or more, or $13 for orders under $200. Please enter the code VINTAGE if your order qualifies.
$16 3-Day Select: Transit time is guaranteed in 1-3 business days.
$21 2-Day Air: Transit time is guaranteed in 1-2 business days.
$50 Next Day Air: Transit time is guaranteed by the next business day.
Alaska, Hawaii, and PO Boxes ship via USPS
Delivered Monday-Saturday. We have two flat rate shipping options:
$13 Priority: Transit time is typically 3-5 business days. Free for orders of $200 or more, or $13 for orders under $200. Please enter the code VINTAGE if your order qualifies.
$21 Express: Transit time is typically 2-3 business days.
APO and FPO Boxes ship via USPS
$13 Priority: Transit time is typically 7-10 business days. Free for orders of $200 or more, or $13 for orders under $200. Please enter the code VINTAGE if your order qualifies.
Please be aware that all international parcels may be subject to import taxes, duties, brokerage or customs fees upon delivery, and are the responsibility of the customer. Please understand that we unfortunately cannot control or prevent any delays within customs.
We have three flat rate shipping options:
$21 UPS Standard: Transit time is typically 5-8 business days.
$30 USPS Priority International: Transit time is typically 7-12 business days.
$85 UPS Worldwide Express: Transit time is guaranteed by the next business day to most locations (please visit the UPS website for details). Worldwide Express includes charges for customs clearance.
All other countries
All other countries ship via USPS Priority International at a flat rate of $39. Transit time is typically 1-3 weeks.
IN STORE PICK UP:
You may pick up your online purchase from any of our 7 New Orleans locations. Please notate on your order which location you prefer in the shipping address field or in the notes. You will be contacted by our office when your order is ready for pick up. Please bring photo ID and emailed receipt when stopping by to collect your purchase. All pick up orders are charged Louisiana sales tax of 9% and must be collected within 30 days.
If you are not 100% satisfied with your purchase, simply call or email for a Return Authorization Number (RA#). Once you receive an RA#, please write it on your Return Form and on the outside of the package. Please postmark and ship your return within 10 business days from the date your order was delivered.
The following items are not eligible for return:
*Final Sale merchandise
*Items purchased from any Trashy Diva brick and mortar location
*Special orders or custom made items
*Cosmetics that have been tested or with packaging not in original condition
*Hosiery removed from original packaging
Returns made within the 10 business day window are eligible for refund, immediate exchange, or store credit. Items returned outside the 10 business day window are subject to a 20% restocking fee. Returns will not be accepted for any reason after 180 days.
Trashy Diva does not offer return shipping services at this time. Please ship your return with the carrier of your choice and ensure that it is insured and trackable. Trashy Diva is not responsible for returns lost or damaged during shipment.
If you are exchanging an item, we will ship the exchanged item to you at no extra charge. If a balance is owed, you will be contacted for payment details upon receipt of your return. If we owe you a balance post exchange, it will be credited the same way it was initially paid.
Shipping charges are non-refundable unless we ship an item in error.
If an entire order is returned for a refund that initially received free shipping, a $13 shipping charge will be deducted from the refund total.
All items must be returned in the same condition as received; unworn, unaltered, unlaundered, and with tags still attached. All lingerie items must be tried on over other undergarments. Lingerie will be carefully scrutinized upon receipt of return and if deemed inappropriately tried on, will not be eligible for refund.
Should you receive an item that is damaged, please contact us within 10 days so that we can make arrangements for repair or replacement. Items that have been previously worn are not eligible for replacement or repair.
By making a purchase, you agree to the above terms.
Contact us at:
1-888-818-DIVA(3482) or 504-299-3939
10 am-6pm central Monday through Friday, closed on weekends.
Please ship all returns to:
1022 Josephine St
New Orleans LA 70130